Frequently Asked Questions
Here's a page with the answers to some of our most frequently asked Qs.
If you don't see your Q or A here, feel free to submit an inquiry through our contact form or email us at hello@evrybite.com.
GENERAL Qs |
EvryBite is a Boston-based app that helps local restaurants, bakeries, cafés, and grocers sell surplus food at a discount & donates everything that doesn't sell to people in need. Customers get great deals, businesses earn extra revenue, and no food goes to waste. Every unsold item is picked up and donated the same day through our nonprofit partner, Rescuing Leftover Cuisine.
The biggest difference is what happens to unsold food. With Too Good To Go, if a bag doesn't sell, the food still gets thrown out. With EvryBite, every unsold item is automatically donated through Rescuing Leftover Cuisine: so nothing ever goes to waste, not one bite.
We also offer Individual Items alongside Rescue Bags, so customers can see exactly what they're getting. No more buying a mystery bag and not eating what's inside, which just moves the waste problem from the restaurant to your home.
Rescuing Leftover Cuisine is a national 501(c)(3) nonprofit that has been redistributing surplus food to people experiencing food insecurity since 2013. They've rescued over 22 million pounds of food and provided 18 million+ meals across 9 regions in the US. EvryBite is built on and powered by RLC, so when food doesn't sell on our platform, their volunteer network picks it up and delivers it to local shelters and community kitchens the same day.
We're currently in beta in Boston. More cities are on the way! If you want to be the first to know when we launch near you, sign up for our waitlist!
Yes. All food listed on EvryBite must follow standard food safety guidelines: proper hot/cold holding, no expired items, and no unflagged allergens. Businesses only list food that's safe to eat. If you ever have a concern about something you received, report it through the app and we'll follow up immediately.
It depends on the business! You'll find prepared meals, baked goods, pastries, sandwiches, fresh produce, groceries, and more. Every listing shows the food type and any dietary tags (vegetarian, vegan, halal, gluten-free) when the business has flagged them.
We're sorry to hear that! Click this link here to go to submit a request for account deletion. If there's any way that we can help your experience before you delete your account, please email us at hello@evrybite.com! We'd love to help.
CUSTOMER Qs |
Tap Browse in the app to see available listings near you on a map or in list view. Filter by distance, pickup time, or food type. When you find something you like, reserve it and pay in the app, and then show your order screen at the counter during your pickup window. No printed receipt needed.
A Rescue Bag is a surprise mix of surplus items: you know the general category (bakery, meals, groceries) but not the exact contents. They're great value, typically 2–3x the price you pay.
Individual Items let you see exactly what you're getting before you buy: specific dishes, pastries, or products listed by the business. Better if you have dietary needs or just want to know what's coming home with you.
Yes! You can cancel up to 2 hours before your pickup window opens. Tap the order in the app, then "Cancel reservation" for a full refund. Cancellations inside the 2-hour window aren't refundable since the restaurant is already pulling the food together.
If your bag wasn't what was described, had a food quality issue, or you showed up and the restaurant couldn't fulfill your order. We'll refund you in full. Refunds go back to your original payment method in 3–5 business days. Report the issue through your order in the app so we can make it right.
Orders expire at the end of the listed pickup window and can't be retrieved after that. Missed pickups aren't refundable as a standard policy, but if it's your first time, reach out through the Help menu and we'll see what we can do. Turning on push notifications is the easiest way to catch the 30-minute reminder before your window closes.
Because bags contain surplus items that change daily, we can't guarantee allergen-free preparation. Businesses list dietary tags (vegetarian, halal, gluten-free) when they can, but cross-contact is always possible. For severe allergies, we recommend contacting the restaurant directly before reserving, or sticking to Individual Items with specific ingredients listed.
That's on us, not you. Report it through your order in the app right away and we'll issue a full refund to your original card within 3–5 business days. We'll also follow up with the restaurant to make sure their listing hours are accurate.
A few things to try: make sure you're using the email you signed up with, tap "Forgot password" and check your spam folder for the reset link, or if you signed up with Google or Apple use that same option to log in. If none of that works, contact us through the Help menu with your account email and we'll sort it out.
BUSINESS Qs |
You list Rescue Bags or Individual Items of surplus food at the end of the day at a discounted price. Customers reserve and pay through the app, then pick up during a window you set. You earn money on food that would otherwise be thrown away. Anything that doesn't sell is picked up by RLC volunteers and donated to local nonprofits -- at no extra cost or effort to you.
We take 30% of each sale: on a $5 bag, you keep $3.50. There are no monthly fees, no setup costs, and no minimums. Payouts go out weekly via direct deposit every Monday for the prior week's sales. You can view all earnings and payout history in your partner dashboard.
Any unsold food is automatically picked up by RLC volunteer rescuers and delivered to local shelters and community kitchens the same day. You keep the payment for any bags that were reserved, and anything uncollected goes to someone who needs it. Nothing goes to waste.
Onboarding takes about 30 minutes. We offer a live video walkthrough where we set up your account together, list a sample bag, and get you live the same day -- or a written step-by-step guide if you prefer to go at your own pace. Reach out to hello@evrybite.com to get started.
Yes! You can pause any time directly in the dashboard (Settings → Pause listings) and unpause whenever you're ready. On days you don't have surplus, just toggle off your listing for the day (Listings → Today → Pause). If you need to cancel a bag that's already been reserved, do it through the dashboard as fast as possible -- customers get an automatic refund and notification.
No. The federal Bill Emerson Good Samaritan Act protects food businesses from civil and criminal liability when donating surplus food in good faith. As long as your team handles surplus the same way you handle anything else you serve, you're covered. We're happy to walk you or your insurance team through the documentation.
This is the most common concern we hear, and there are easy ways to manage it. Set tighter pickup windows (last 30–45 minutes before close), use Rescue Bags rather than specific items so full-price customers can't "game" the deal, and cap your daily bag count. Most partners see 5–10% discount-only regulars, with the rest being net-new customers who wouldn't have walked in otherwise.
Yes. Each location gets its own listing profile, pickup window, and bag inventory, but they roll up to one dashboard and one payout account. You can manage all locations centrally or give each location's manager their own login. Get in touch at hello@evrybite.com and we'll set it up for you.